Privacy Policy

**Effective Date: October 19, 2025**

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and place orders for coatings and related products. We are committed to protecting your privacy and ensuring that your personal information is processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). In adopting this Privacy Policy, we aim to balance our legitimate business interests and your reasonable expectation of privacy. By using our website, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

2.1 We may collect the following personal information when you interact with our website:

2.1.1 full name;
2.1.2 contact number;
2.1.3 email address;
2.1.4 delivery/personal address;
2.1.5 payment card details (processed securely via Payfast);
2.1.6 IP address and browser information;
2.1.7 purchase history; and
2.1.8 other information which may be interpreted as personal information.

We will attempt to limit the types of personal information we process to only that which is necessary and to which you consent.

3. Purpose of Collection

3.1 We collect your personal information for the following purposes:

3.1.1 to process and deliver your orders;
3.1.2 to communicate with you regarding your purchases;
3.1.3 to improve our website and customer experience;
3.1.4 to comply with legal and regulatory obligations; and
3.1.5 to send you marketing communications (only with your consent).

4. Legal Basis for Processing

4.1 We process your personal information based on:

4.1.1 your consent (e.g., for marketing communications);
4.1.2 the performance of a contract (e.g., fulfilling your order);
4.1.3 legal obligations (e.g., tax and accounting compliance); and
4.1.4 our legitimate interests (e.g., improving services).

5. Disclosure of Personal Information

5.1 We do not sell your personal information. We may share relevant portions of it with:

5.1.1 delivery service providers;
5.1.2 Payfast (payment processor);
5.1.3 IT and website hosting providers; and
5.1.4 regulatory authorities (if required by law).

5.2 All third parties are bound by confidentiality and data protection obligations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Payment information is encrypted and processed securely via Payfast. While we cannot guarantee 100% security on the internet, we maintain and improve these measures in line with legal and technological developments.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website traffic. You can manage cookie preferences via your browser settings.

8. Children's Personal Information

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

9. Your Rights Under POPIA

9.1 You have the right to:

9.1.1 access your personal information;
9.1.2 correct or update your information;
9.1.3 object to processing for direct marketing;
9.1.4 withdraw your consent to any processing of your personal information at any time; and
9.1.5 request deletion of your data (subject to legal retention requirements).

9.2 To exercise these rights, contact our Information Officer at info@radiantpaints.co.za.

10. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

11. Application of the Electronic Communications and Transactions Act (ECT Act)

Data messages will be deemed received in accordance with the ECT Act. We comply with relevant ECT Act provisions for electronic communications.

12. International Data Transfers

12.1 As we conduct exports, we may transfer your personal information to recipients outside South Africa (e.g., international delivery providers, customs authorities, or payment processors in countries including but not limited to the USA, UK, and EU member states).

12.2 All international transfers are subject to appropriate safeguards as required by POPIA, including:

12.2.1 Binding Corporate Rules or Standard Contractual Clauses where applicable;
12.2.2 Contractual agreements ensuring equivalent protection to POPIA; and
12.2.3 Your explicit consent for export-related processing (provided at checkout).

12.3 You may request details of specific transfers or safeguards by contacting our Information Officer.

13. Lodging of Complaints

If you wish to raise a complaint regarding the processing of your personal information or are unsatisfied with how we have handled it, you have the right to lodge a complaint with the Information Regulator:

- Telephone: +27 (0) 10 023 5200
- Email: enquiries@inforegulator.org.za

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Information Officer
Radiant Paints
547 Aldo Drive, Rietvlei View Country Estate, Pretoria, 0181
info@radiantpaints.co.za
+27 67 927 2357

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