**Effective Date: October 19, 2025** RADIANT PAINTS PTY LTD RETURN AND REFUND POLICY – FOR ONLINE SALES (PLACED ON OUR WEBSITE) ONLY In line with South African consumer protection laws, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act), we provide this policy for online purchases. This ensures a fair process while accounting for the nature of our paint products. We offer a 14-day return window, which exceeds the minimum 7-day cooling-off period required under the ECT Act for electronic transactions. Please note that consumers are responsible for return shipping costs unless the return is due to our error, as per legal standards. Custom or personalized products are exempt from the cooling-off period under the CPA. 1. Eligibility for Returns 1.1 We retain the absolute discretion whether to accept a return of any of our coatings or other products (Products). In order for any Product to be eligible for return consideration, the following conditions must be met: 1.1.1 the Product must be unused, unopened, and in its original packaging; 1.1.2 returns must be initiated within 14 days of delivery or collection; and 1.1.3 you must provide proof of purchase of the product (order number or receipt). 1.2 Due to the nature of Products, custom-tinted or mixed-to-order coatings are generally non-returnable and non-refundable, as they are personalized goods exempt from standard return rights under South African law. 2. Pricing and Payment 2.1 All Product prices are listed in South African Rand and include VAT. We reserve the right to amend any pricing at any time at our discretion and specifically, without limitation, to correct any pricing errors. 2.2 Regardless of the price at which the relevant Product is listed on the website at the date of return, the full extent of our liability in respect of the return of that Product will, if the return is accepted, be limited to the price paid by you for the Product. 3. How to Initiate a Return 3.1 To request a Product return, please contact our Customer Care team at info@radiantpaints.co.za or 067 927 2357 with the following information: 3.1.1 your full name; 3.1.2 the relevant order number; 3.1.3 the Product(s) which you wish to return; 3.1.4 the reasons for the return; 3.1.5 photos of the product, if requested by us. 3.2 Once your return request is approved, we will provide return instructions, including the return address. For safety reasons, please ensure returned paints are securely packaged to prevent leaks or damage during transit. 4. Returns Delivery 4.1 You are responsible for the cost of delivery of returned Products, unless the return is due to our error (e.g., defective or wrong item). 4.2 If the returned Product is not delivered by you, then we recommend using a trackable shipping method to ensure safe delivery. For hazardous materials like paints, use a courier compliant with South African transport regulations. 5. Refunds 5.1 Once we receive and inspect the returned Product(s), we will notify you of the status of your refund. 5.2 If approved, a refund will be issued to your original payment method within 7–10 business days. 5.3 Shipping fees are non-refundable, unless the return is due to our error. No restocking fees apply for eligible returns. 6. Damaged or Defective Items If your order arrives damaged or you receive the wrong Product(s), please contact us within 48 hours of delivery with photos and a description of the issue. Under the CPA's implied warranty of quality, we will arrange for a repair, replacement, or refund at no additional cost to you, with the choice of remedy at your discretion where applicable. This applies within 6 months of delivery for defects. 7. Exchanges We do not offer direct exchanges. If you would like a different Product, please return the eligible Product(s) for a refund and place a new order. 8. Dispute Resolution If you are unhappy with our handling of a return or refund, please contact us first to resolve the issue. Unresolved disputes can be escalated to the National Consumer Commission or the Consumer Goods and Services Ombud in South Africa, as per the CPA.
